Refund & Return Policy
Return & Refund Policy
At Zeaoa, customer satisfaction is our top priority. All products undergo quality inspections before shipment to help ensure they meet our standards.
If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging whenever possible.
- Proof of purchase or your order number is required.
- If the item is damaged, defective, or incorrect, please provide photos or videos clearly showing the issue.
Please contact us before returning any item so that our customer support team can provide the appropriate return instructions.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Clearance or final sale items.
- Gift cards or purchases made using store credit.
- Products damaged due to misuse, improper installation, or customer-caused damage.
Refunds
You may request a refund within 30 days of receiving your order.
Refund eligibility and available solutions depend on the reason for the request.
Quality Issues
If your product arrives damaged, defective, incorrect, or fails to function as intended due to a manufacturing defect, we will provide either:
- A full refund, or
- A replacement.
In most cases, you will not be required to return the item.
To help us review the issue quickly, please provide your order number along with photos or videos showing the problem.
Personal Reasons
If your return request is based on personal reasons, such as:
- No longer wanting the item,
- Ordering by mistake, or
- A change of preference,
we offer the following solutions:
- A full refund after the item is returned. The customer is responsible for return shipping costs.
- A partial refund of 20%–50% of the purchase price while keeping the item.
Our customer support team will review your request and provide the available resolution based on the circumstances of the order.
Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Order processing may take longer during:
- Weekends,
- Holidays,
- Peak seasons,
- Promotional periods, or
- Situations requiring additional order verification.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Please note that order processing time is separate from shipping and delivery time.
Refund Processing
Once your refund request has been approved, the refund will be issued to the original payment method.
Estimated refund processing times are:
- PayPal refunds: 5–7 business days
- Credit card refunds: 5–7 business days
Please note that the exact time required for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges are non-refundable.
If a returned item is required, return shipping costs will be deducted from the refunded amount where applicable.
Order Cancellation
Orders may be cancelled within 60 minutes of placement for a full refund.
After this period, the order may already have entered processing or shipment preparation, and cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible at:
Exchanges
If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement at no additional cost.
For exchange requests due to personal reasons, please contact our customer support team within 7 business days of receiving your order.
We will provide the best available solution based on product availability.
Return Process
To initiate a return or refund request, please contact us by email and provide the following information:
- Your order number
- The reason for your return or refund request
- Photos or videos, if applicable
Customer Support Email:
info@zeaoa.com
After reviewing your request, our customer support team will provide the appropriate return instructions.
Please do not send any item back without contacting us first and receiving return authorization.
Approved returns should be sent to the following address:
Return Address
216 S Center St Num 146
Casper, WY 82601
United States
Please make sure you have received return authorization before sending your package to this address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service when returning an item so that the shipment can be verified if necessary.
Parcel Marked Delivered but Not Received
If your tracking information shows “Delivered” but you have not received your package, please contact us and provide:
- Your order number
- Your tracking number
- Any available proof or information from the shipping carrier
Our customer support team will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support team:
Email: info@zeaoa.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
We will respond within 1 business day.
Zeaoa reserves the right to interpret and apply this Return & Refund Policy where necessary.