FAQ

FAQ – Frequently Asked Questions

Find answers to some of the most common questions about ordering, shipping, payments, tracking, and after-sales support at Viqzes.

1. When will my order ship?

Most orders are processed within 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

2. How long does delivery take?

Standard delivery within the United States usually takes 5–12 business days.

International orders may take longer depending on the destination, customs processing, and local shipping carriers.

3. How do I track my order?

Once your order ships, you will receive an email containing your tracking number and available tracking information.

Please allow some time for tracking updates to appear after your package has been handed over to the shipping carrier.

4. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped.

If you need to make a change or request a cancellation, please contact us as soon as possible. Once an order has already been shipped, changes or cancellations may no longer be possible.

5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and other secure checkout options depending on availability.

Available payment methods may vary depending on your location and the options displayed at checkout.

6. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of receiving your order.

Please include your order number and clear photos or videos showing the damage. After reviewing the issue, our customer support team will arrange an appropriate replacement or refund.

7. What should I do if my package is marked “Delivered” but I haven't received it?

If your tracking information shows “Delivered” but you cannot locate your package, please contact us with your order number and tracking information.

Our customer support team will assist you in investigating the shipment with the carrier and help determine the appropriate next steps.

8. Do you ship internationally?

Yes. We ship to most countries.

International shipping times vary depending on the destination, customs processing, and local carrier conditions.

Still Have Questions?

If you need additional assistance with your order, shipping, payment, or product, please contact our customer support team:

Email: info@zeaoa.com